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CAREERS · WINDFIRE PLATFORM HELP DESK

Help manufacturers get more from WindFire Manufacturing ERP.

Work remotely on the WindFire ERP platform help desk, answering questions from manufacturers who use WindFire ERP every day. Train in the WindFire Support Academy and grow through seven support levels.

See current openings Check your application

01 / HOW IT WORKS

From application to your first ticket.

Every step happens online, and you can follow your progress on the application portal.

  1. 01

    Apply

    Choose an opening and complete the application on the WindFire ERP application portal.

  2. 02

    Short review

    We review your application and email you about the next step.

  3. 03

    Interview

    A video conversation about support, communication and how you solve problems.

  4. 04

    Onboarding

    • Contractor agreement and Form W-9
    • Your account and 2-step sign-in
    • Support Academy core courses
    • Shadowing live support
    • A supervised first ticket
    • Live-support sign-off
  5. 05

    Start taking tickets

    Set your availability and start helping WindFire ERP customers.

02 / CURRENT OPENINGS

Remote customer support openings.

All openings share one job description: Support Technician. Each one covers different hours or languages.

Platform help desk

Support Technician (US hours)

Help customers during US business hours with chats, tickets and screen-share sessions.

  • Remote
  • Independent contractor (1099)
  • $100–$150 per day
Read the job description Apply
Platform help desk

Support Technician, English & Spanish

Support English- and Spanish-speaking customers. Fluent written and spoken Spanish is required.

  • Remote
  • Independent contractor (1099)
  • $100–$150 per day
Read the job description Apply
Platform help desk

Support Technician (evenings & weekends)

Help shops that run second shifts and weekend production, during evening and weekend hours.

  • Remote
  • Independent contractor (1099)
  • $100–$150 per day
Read the job description Apply

Already applied?

Check where your application stands on the application portal. Emails about your application come from careers@aiinventorypro.com.

Check your application

03 / THE ENGAGEMENT

Clear terms. Room to grow.

A daily rate, paid as a contractor.

Openings are independent contractor engagements with a daily rate of $100 to $150, depending on your Support Academy level. You invoice through WindFire ERP’s payout system and handle your own taxes.

Seven support levels.

As you pass Support Academy courses and meet quality metrics, you can support more WindFire ERP modules at a higher daily rate.

Your availability.

You set the days and times you are available. Work depends on customer demand, so no number of days is guaranteed.